Support at OT Cyber Direct

We’re here to help—whether you’re installing a new product or troubleshooting a complex network integration.

Installation Support

We provide free installation support for every product purchased through OT Cyber Direct. Our goal is to ensure you’re up and running quickly, with minimal disruption to your OT environment.

Ongoing Technical Support

For more complex issues, we offer a tiered support structure:

  • First-Level Support – Basic troubleshooting, configuration help, and usage guidance.
  • Second-Level Support – Deeper technical assistance for persistent or environment-specific issues.
  • Third-Level Support – Advanced diagnostic and vendor coordination for product-specific escalations and networking problems.

Need help now?

Email us at support@otcyberdirect.com or use the contact form on our Contact Page.