Refund policy

At OT Cyber Direct, customer satisfaction is a top priority. We partner with leading OT cybersecurity vendors to offer high-quality, drop-shipped products. Please review our return and refund policy carefully, as it reflects both our commitment to customer service and the fulfillment procedures of our vendor partners.

1. Eligibility for Returns

  • Returns must be requested within 30 days of delivery.

  • Only unused, unopened products in their original packaging are eligible for return, unless the product arrived damaged or defective.

  • Customized or special-order items may not be eligible for return unless defective or incorrect.

2. How to Request a Return

To initiate a return:

  1. Contact our support team at [support@otcyberdirect.com] with your order number and reason for return.

  2. If approved, you’ll receive detailed return instructions and the appropriate return shipping address (vendor-dependent).

  3. You must ship the item within 7 days of receiving approval.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item, damaged on arrival).

  • All returns must include a tracking number.

  • We are not responsible for returns lost in transit.

4. Refunds

  • Refunds are issued to your original payment method once the returned item is received and inspected by our vendor.

  • Please allow up to 10 business days after receipt of the returned item for the refund to be processed.

  • Shipping fees are non-refundable.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 7 days of delivery with photos and a description of the issue.

  • We will coordinate with the vendor to provide a replacement or issue a full refund, depending on availability and the nature of the issue.

6. Exchanges

We do not offer direct product exchanges at this time. If you need a different item, please initiate a return (if eligible) and place a new order.

7. Vendor-Specific Policies

Some vendors may have additional return conditions or warranty coverage. We will communicate any vendor-specific terms relevant to your order during the return process.