Terms of service

Please read these Terms of Service ("Terms", "Agreement") carefully before using the OT Cyber Direct website (the “Service”) operated by OT Cyber Direct LLC (“we”, “us”, or “our”).

By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not use the Service.

1. Use of Website

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use our website:

  • For any fraudulent or unlawful activity.

  • To engage in any activity that would interfere with or disrupt the Service.

2. Accounts

When you create an account with us, you agree to provide accurate and complete information. You are responsible for safeguarding your account login information and for all activities under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms.

3. Product Information & Availability

We sell OT cybersecurity hardware and software products provided by third-party vendors. Product specifications, pricing, and availability are subject to change without notice. While we strive to ensure accuracy, we do not guarantee that product descriptions or other content is error-free.

4. Ordering & Payment

Orders are processed upon payment confirmation. We reserve the right to cancel or refuse any order at our discretion, including if there are errors in pricing, availability, or suspicion of fraudulent activity.

All transactions are conducted in U.S. dollars unless otherwise stated.

5. Shipping & Delivery

Products are shipped directly from our vendor partners. Shipping timelines and tracking will vary by vendor. We are not liable for shipping delays or errors caused by third-party logistics providers.

6. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information on return eligibility, process, and refund timing.

7. Intellectual Property

All content on this site—including logos, text, images, graphics, and software—is the property of OT Cyber Direct or its partners and is protected by applicable intellectual property laws. You may not copy, distribute, or create derivative works without prior written consent.

8. Third-Party Links

Our site may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content, policies, or practices.

9. Limitation of Liability

To the fullest extent permitted by law, OT Cyber Direct shall not be liable for any indirect, incidental, or consequential damages arising from the use of—or inability to use—our products or services, even if we have been advised of the possibility of such damages.

10. Warranties & Disclaimers

All products are sold “as-is” and “as-available.” Any warranties are provided directly by the product manufacturer or vendor. We disclaim all warranties, express or implied, including merchantability or fitness for a particular purpose.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and interpreted under the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

13. Contact Us

For questions about these Terms, please contact:
📧 support@otcyberdirect.com