Garland Return-to-Factory Support Warranty

Subject to the provisions described below, this Garland Technology product is protected during the initial warranty period against defects in material and workmanship.

Technical Support Office
8 AM – 9 PM (CST) Monday – Friday (except for observed US Holidays)
+1-716-242- 8500
https://www.garlandtechnology.com/support

If a product should prove to have a defect in material or workmanship and fail to perform within the warrantied period, it will be repaired or replaced with the same or functionally equivalent product by Garland Technology at its discretion, free of charge, provided the customer:

1. Returns the product to a Garland Technology designated repair facility with shipping charges prepaid, and,

2. Provides Garland Technology with proof of the original date of purchase.

Repaired or replaced products will be returned to you via ground service by the common carrier with the shipping charges prepaid. Replacement products may be refurbished or contain refurbished materials. This process is typically completed within 5- 10 business days.

Customers with a Return to Factory Warranty Agreement will have limited access to the Garland Technology support team during business hours for basic technical assistance. Support issues for Return to Factory Warranty Agreement customers will be handled on a first come, first served basis. Web support is available and includes install guides and firmware updates.

To receive full support benefits, including: advanced replacement, remote configuration, unlimited support access, network design services, and more, Premier Technical Support should be purchased. Learn more about Premier Technical Support, contact your Garland Technology Sales Manager.